/Delivery
Delivery 2018-05-02T14:16:25+00:00

DELIVERY

This table shows the different options you can choose. And below it, there are a few useful things to bear in mind.

UK DELIVERY

Delivery option Price When it arrives Order by
Standard £3.99

Free – for orders of £75 or more

Within 2-3 working days.
Between 8am and 8pm.Requires signature
Any time
Next or Nominated day £5.99 Next working day or the day you choose (except weekends and bank holidays).
Between 8am and 8pm.Requires signature
6pm for next day delivery
Next or Nominated evening and weekends £7.99 Next day, or the day you choose including weekends (except bank holidays).
Between 6pm and 10pm.
Midnight, for next-day delivery.

Useful things to bear in mind…

We try our very best to be on time – but don’t always manage it 

We do absolutely everything we can to make sure your order reaches you on time. But there are all sorts of unforeseen problems that can prevent that – including breakdowns, extreme weather and illness. We’re sorry if we’re late.

 If you’re out when our courier attempts delivery they’ll leave a card to let you know

 If no one answers the door when our courier attempts delivery they’ll leave a card letting you know they’ve been and which of the following actions they’ve taken

  • Attempt re-delivery (Delivery will be attempted 3 times in total)
  • Leaving your order with a neighbour
  • Leaving your order somewhere safe on your property

Please note certain items will require a signature as proof of delivery.

Whether we can do Next or Nominated day/evening delivery depends on your address and the items you order.

Your postcode or items might not by covered by our premium delivery options (Next & Nominated Day/Evening/Weekends). You could try a different delivery option or arrange for your order to go to a different address.

INTERNATIONAL DELIVERY

International delivery usually takes 4–14 working days and is free for orders of £200 or more.

For orders under £150, our delivery charge depends on the country.

Delivery to the EU starts from £6.99 for standard delivery (5-7working days) and £11.00 for EU Tracked and signed (3-5 working days)

Delivery to America starts from £10.00 for standard delivery (5-10 working days) and £15.00 for International Tracked and signed (5-7 working days).

Express Delivery via DHL is available upon request. Please indicate at checkout.

Useful things to bear in mind for international delivery…

Please check import taxes and customs fees 

If the country we’re delivering to has import taxes or customs fees, you’ll be charged when the order reaches that country. To avoid any surprises, it’s best to check this before you order.

We can’t give refunds on anything damaged or lost after we deliver it 

We can deliver to hotels, storage and freight-forwarding companies (so long as you’ve asked them to take delivery on your behalf). But after they’ve accepted the delivery, we won’t be able to give refunds for damaged or lost goods.

We don’t deliver to PO boxes 

If you use a PO Box as the delivery address, we’ll cancel the order and refund anything you’ve paid.

If you’re not at home when your order arrives, look out for a card 

If there’s no one at home when your order arrives, the delivery service will put a card through your door. It’ll let you know what they’ve done with your order, which can include:

  • Returning it to the delivery service’s office
  • Leaving it with a neighbour
  • Leaving it somewhere safe on your property

For some products, the delivery service will need a signature to prove that they’ve given you your order.